Facial recognition tech booms despite accuracy concerns. Police arrests surge while airports and restaurants trial facial payments and passport-free travel.

A big biometric security company in the UK, Facewatch, is in hot water after their facial recognition system caused a major snafu - the system wrongly identified a 19-year-old girl as a shoplifter.

  • NeoNachtwaechter@lemmy.worldEnglish
    151·
    3 months ago

    For every 10 million good detections you only hear about the 1 or 2 false detections.

    Considering the impact of these faults, it is obviously not good enough.

    • CrayonMaster@midwest.socialEnglish
      12·
      3 months ago

      But that really says more about the user then the tech. This issue here isn’t that the tech has too many errors, it’s that stores use it and it alone to ban people despite it having a low but well known error rate.

      • NeoNachtwaechter@lemmy.worldEnglish
        2·
        3 months ago

        says more about the user then the tech.

        “You need to have a suitable face for our face recognition?” ;-)

        stores use it and it alone to ban people

        No. Read again. The stores did not use technology, they used the services of that tech company.

      • nyan@lemmy.cafeEnglish
        1·
        3 months ago

        stores use it and it alone to ban people despite it having a low but well known error rate.

        And it is absolutely predictable that some stores would do that, because humans. At very least, companies deploying this technology need to make certain that all the store staff are properly trained on what it does and doesn’t mean, including new hires who arrive after the system is put in. Forcing that is going to require that a law be passed.