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Joined 1 year ago
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Cake day: August 3rd, 2023

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  • Maybe. On the other hand, changing out your candidate after one debate doesn’t inspire much confidence. And you lose the advantage a sitting president usually has in elections.

    A new candidate might indeed do better, but the DNC is risk averse as hell. I don’t see them having the balls to make a move like this.




  • Yeah I agree I hate this kind of obstructive customer service

    I work as a software engineer on automated customer service systems like these, and boy let me tell you, obstruction is the name of the game. For example: don’t make the phone number too easy to find on the website because it will lead to too many calls. We nudge people toward the FAQ and such first so they can hopefully find their answer there. Then, we have chatbots like this which contain exactly the same information as the FAQ again. And only then might we offer you contact with a human.

    The essential problem is that support is a cost center, so cost savings is the name of the game. We optimize for metrics like:

    • “deflection” (number of calls averted because we pushed the user into automated tools instead)
    • “first call resolution” (percentage of issues resolved in one contact. How do we know if your issue is resolved? Simple, if you don’t contact us again we assume the issue is fixed)
    • “Average contact time” (pretty obvious, get the customer off the phone ASAP)

    If you manage to get on text chat with a human, typically they are handling two other conversations at the same time, that’s why they seem so absent all the time (and why companies love chat. Much cheaper than calling).

    I’m not saying we’re all diabolical here. There is a general agreement among everyone in the industry that we should help the customer as well as we possibly can. Indeed every CS manager will tell you how important we are to our brand image and NPS, how we strive to be the most customer-friendly company etc. etc.

    But the numbers don’t lie. If you look at the metrics that everyone actually optimizes for, it’s cost cost cost.




  • The problems listed in the article are real. we’ve built a system:

    1. Where a lot of economic growth stems from an increasing supply of (cheap) labour
    2. That relies on people of working age being able to financially support a retiree class.

    Both of these are going to fall apart if the population stops growing. The smaller group of working age people won’t be enough to support the amount of retirees, and without population growth there’s no economic growth.

    It’s sad that economists correctly see all this coming but then conclude that the only solution is “make more babies.” It’s short term thinking almost by definition, because in the limit it’s rather obvious that at some point we will not have the resources to support any more people. And the closer we get to that limit the less each individual person will have (even worse when wealth is not equally distributed).

    Unfortunately I don’t see any economist putting forth a plan that accepts population decline and alters the system to account for it. It wouldn’t be easy but it seems no one is even trying.


  • VW is good at making cars, but bad at software. They’ve had to delay the introduction of new models (Golf, ID.3) because of software issues. Rivian has sort of the opposite problem: their production lines sit still often because of problems in the supply chain.

    Volkswagen has the expertise to solve Rivian’s production and supplier problems, and the cash they will need to survive and develop some cheaper models (the EV market is stagnating right now for a lack of budget options, and Rivian only sells trucks and SUVs). And they’re hoping Rivian software engineers can help them fix their software woes.


  • There is a saying in business: Under-Promise, Over-Perform, or Over-Deliver.

    SpaceX does the opposite of this.

    It literally doesn’t matter though: everyone and their mother are buying falcon 9 or heavy launches. SpaceX accounts for almost 90% of the world’s launched upmass. They are simply the cheapest most reliable option out there and it is not close. The only reason not to fly on a SpaceX rocket is national security or wanting to keep your own domestic launch industry alive.



  • Highly optimistic. For one, the specific parameters of the core dictate the shape, size and configuration of all of the apparatus around it. You can’t just slot in a different heat generator and call it good to go. Secondly, there’s no guarantee that your future fusion reactor core even fits in the footprint of your fission plant. You have no idea what size and shape it will take.

    Finally, your assertion is incorrect. Steam turbines, heat exchangers, and cooling towers are comparatively simple, low risk, and well understood parts of a nuclear reactor. The safety features, checks, design reviews, bureaucracy and permitting surrounding the core itself are what take the most time. Any part that could lead to radioactive containment breach.