Yes it’s true. They don’t just manage the calendar. They need to order parts for the service and make sure the picker lands them in the correct bay for that service tech. They also write the scope of work for the technician and I often have to use the whiteboard to explain how concepts work in our field.

We also have a training wall with all the parts setup on it. From the Main Service Panel to the A/C disconnect. We have have a utility meter set up. Once again we often use this training wall to explain concepts to my team and so they understand what the service tech is doing in the field.