cross-posted from: https://lemmy.ml/post/11497758
This coffee shop uses AI to measure the productivity of their employees and the time spent in the shop per customer. Welcome to capitalist innovation.
the same AI that could be used to run the coffee shop efficiently and distribute resources along with our UBI.
but we somehow let a select group of sociopathic humans run the world instead. oh well. we kinda have ourselves to blame. we outnumber the sociopaths, afterall.
Where’s this shop? Would be a shame if their online reviews were cluttered with 1 star AI generated posts
consequences for shitty behavior is always the correct answer.
Names look like Russian
Also why are there four servers? Most I’ve seen at coffee shops are two and maybe some in the back to prepare sandwiches and so on
Not terrible if they intend on using this data to improve their services, but I have a feeling they’re going to use it to tell customers to gtfo after a certain amount of time and fire employees who don’t hit quotas. Neither of these improve their services, but they will improve short term profits.
So fucking sick of the AI circlejerk.
This is just the machine learning-powered pattern recognition we’ve had for at least a decade now.
AI has become an umbrella term, but this isn’t new tech.
Who cares whether it’s old or new or middle school. Who cares whether it’s pattern recognition or an actual learning computer with thoughts and feelings?
It’s all a corporate masterbatory fantasy of executives right now that somehow their company’s OpenAI subscription is going to be the one to unlock the secrets of the universe and they can staff the company with animatrons that don’t need time to shit, piss, eat, talk, sit, stand, sleep, take breaks, take vacations, learn, be trained, or have a family. They won’t strike, get paid, leave the company, go home, have to drive to work, require costly office space, say no, have a need for HR, or social interaction.
So now they throw this bullshit at everything but are too stupid to realize that woopdie-do you successfully got rid of the person that spent too much time on the phone, but your product still sucks and no one who works for you cares.
Be careful when you gamify a job but not on the metrics you really care about.
Stacking employees by drinks touched per hour will definitely get you more drinks, but maybe at the expense of returning customers, or overall sales, or satisfaction.
I don’t buy into the claim that quantifying performance is bad for employees. It prevents low-performers from free-riding on the productivity of high-performers.
You are not taking into account that someone who sells fewer cups may be better at customer retention through personalized service. Unless this is at an airport or something where service doesn’t matter, it’s a pile of Elon.
‘John is kind of an ass and he messes up orders sometimes but, he’s really fast. Joan is a bit slow, but she cares and it’s always right’.
This is a shit metric and I would not patronize a place like this.
That’s a good point, although I presume the same technology could be used to monitor customers and collect statistics about whether the identity of the server affects the probability that a customer will return.
Metrics can be dangerous because if people are rewarded according to a metric, they’ll work to maximize their score, which might not be what the actual purpose of their job is. However, I don’t think that’s a reason to assume that metrics are worse than no metrics.
