• Potatos_are_not_friends@lemmy.world
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    1 year ago

    Where do you live?

    American here who uses Amazon frequently (at least 20 times a year).

    I’m not debating that frequently, I get the wrong order or something that’s clearly fake. But if there’s one thing, their support is top notch.

    I got a $400 foldable bike that was broken on delivery because of bad packaging, and they said we’re replace it. I said I’ll keep it since I can still fix it and they discounted me 20% to repair it.

    In my previous place, we had lots of theft. 1 out of 4 deliveries. Amazon replaced every single one, no questions. One wasn’t even a theft, some neighbor accidentally took mine. I told Amazon and they said keep it.

    Every other store, I always get shit. Walmart is the absolute worst. Target is significantly better. But Amazon, no questions asked for me.

    I have a decade of stories like this of their support.

    • thepianistfroggollum@lemmynsfw.com
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      1 year ago

      I actually got a free mini fridge from Walmart.

      I ordered it site to store, and when I opened it, it was damaged. Went online and started the replacement process, then decided I didn’t want to deal with sending it back. I called CS and told them, and they canceled the return.

      I bring it to the store, they do the refund, then I check my bank statement and there was 2 refunds. I let the people at the store know, and they said that since it was an online order, I had to call CS.

      By this point it was like 10pm, so I got an Indian when I called. She swore up and down that everything was fine and no mistake was made. I don’t think she understood that I was saying I owed them money (I didn’t want the store associates to get in trouble). After 15 minutes of back and forth, I decided that I had tried hard enough to do the right thing.