A firm providing AI drive-thru tech to fast food chains actually relies on human workers to take orders 70% of the time::Presto Automations recently admitted that most of the orders taken by its AI drive-thru chatbot are actually assisted by off-site human workers.
One would think that by now, these companies would have built up enough training data to no longer require human intervention?
Is their existing “AI” tech just your usual old chatbot, except with a STT and TTS so it’s usable at a drive thru? The article only mentions that they started recently using ChatGPT to assist with speech recognition… so unless I missed it, there’s no mention of their current tech using LLMs at all - just another company trying to climb on board the AI hype train 🤦♂️
Presto said that off-site workers based in places like the Philippines that assist the chatbots will becoming [sic] increasingly expensive, Bloomberg reported.
Good. People in countries who aren’t so well off shouldn’t be exploited as cheap & disposable call center labor IMO.
Not using a LLM is clearly a mistake.
I bet if you provided ChatGPT the menu along with the spoken text it would figure it out no problem.
I guess the STT is a bigger issue.
Sorry, as an AI language model I am not capable of preparing food for you.
I ran into an AI order taker at a checkers. It was very weird and generally a bad experience
I can’t tell if it’s AI or just text to speech. Could be someone pressing a button.
It was definitely more akin to one of those awful phone lines where you have to say something to progress than someone pressing buttons
There is one at a nearby Rallyes. It worked fine for me.
What problems did you have? To me it just felt like an automated voicemail process.
Worked fine. Just think it was a weird and bad experience.
I know the article is seemingly hopeful. But that’s 30% of the time they don’t need an employee.
In its most recent cost-cutting measures in November, the company laid off roughly 17% of its global full-time employees as well as reducing its monthly expenditures.
AI is not a revolution for the working class, and it never will be. I’m tired of having this argument that ‘I don’t understand AI’ or that ‘It’s good for humanity.’
It’s good for capitalists and that’s fucking it. Cheap and compliant labor is all they fucking want. If they can replace you with a bot that will do the work basically for free, they will.
This isn’t rocket science, nor is it unprecedented. This idea that “AI will save us” is about as true as “Arbeit Macht Frei”.
AI will be used to undervalue your labor, and push you to beg to deregulate just to be able to survive.
You’re suffering a condition caused by capitalist propaganda where even though you recognise it’s terrible you can’t imagine anything except capitalism.
You throw in some emotive nazi imagery and firebrand anticap talking points but your argument is nothing more than ‘capitalism is inevitable and our only option is to fight to be the beast consumer’
Technological developments have continually changed the world for the better, you have access to s standard of living which would blow the mind of a Victorian aristocrat, luxuries they could barely imagine. Access to information is better and far far cheaper than any time in history and by huge margins - go read Jude the obscure and try to find a single thing in that book which would be a problem today – the boy would be a Latin scholar for a start.
Ai has already benefited humanity in a myriad of ways and it’s going to continue getting more useful and making people’s lives better - especially those in currently deprived or underdeveloped communities.
That’s the exact reason why “Luddite” is an insult. They were people who wanted technology to benefit everyone and they were labeled as backwards thinking for it.
That’s not a very accurate representation of history, the luddites smashed looms that when established lowered the cost of woven and lace products so significantly that even the poorest person could afford to be clothed in garments which only the upper class could afford before.
The luddites wanted to keep genuine and brutal privation in the world because they had what they felt was a privileged position and didn’t want to lose it.
Automated food production and service is going to reduce the cost of having a healthy diet and improved the quality of food for everyone which will have many knock on positive effects to the world - being against that because you want to maintain a system where an underpaid underclass toils to try and make ends meet is absurd and kinda disgusting.
As a member of that underclass who can’t afford to live more than the basest life I can tell you very clearly that this current system where the affluent mighte classes enjoy luxuries made possible by the suffering and privation of the lower working classes is not a system which anyone should protect.
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